This policy explains what personal data I collect when you visit this website, book a session or order a reading, why I collect it, and what your rights are. I keep it as short and plain as I can.
Who is responsible for your data
Language of You is run by me, Laura Sabella, from Andalusia, Spain. I am the data controller. For anything about your data, write to me at laura@languageofyou.com.
What I collect and why
When you book a Healing Session or Past-Life Reading
- Your name, email address and, if you choose to give it, your phone number, so I can confirm your booking, send you the session link and contact you about your session.
- The time you book and anything you write in the message field, so I can prepare.
- For a Past-Life Reading: your birth date, time and place and up to three questions, which you send me before we meet.
- Payment: you pay through the secure checkout. The payment provider processes your card or payment details. I never see or store your full card number.
Legal basis: performing our agreement (GDPR Art. 6(1)(b)).
When you order an Energetic Reading
- Your email address (at checkout) and, if you choose WhatsApp or Telegram, your WhatsApp number or Telegram username, so I can send you your reading.
- The photo you send me, which is what I read from.
- Anything you choose to share in the optional message field.
Legal basis: performing our agreement (GDPR Art. 6(1)(b)).
Information about your health or wellbeing
Readings and healing sessions can touch on emotions, the body and wellbeing, and you may decide to share information about your health. I only use it to prepare and deliver your session or reading, I keep it confidential, and I never share it. Legal basis: your explicit consent, which you give when you book or order (GDPR Art. 9(2)(a)). You can withdraw it at any time by writing to me.
When you write to me
If you email or message me, I use your details and your message to answer you. Legal basis: my legitimate interest in replying to you, or taking steps before an agreement (GDPR Art. 6(1)(f) and (b)).
When you browse this website
The website stores a small amount of technical information in your browser that it needs to work, for example to show available times and keep your booking or order going. It uses analytics only if you say yes in the cookie banner. See the Cookie Policy for details.
Who else handles your data
I don't sell your data and I don't use it for advertising. I only share it with the services I need to run my business, who process it on my behalf:
- Wix.com: website hosting, bookings, the online shop, checkout and booking emails.
- The payment provider shown at checkout, to take your payment.
- The video call service named in your booking confirmation, to hold online sessions.
- WhatsApp (Meta) or Telegram, only if you choose them to receive your reading.
- Google Analytics, only if you accept analytics cookies.
- Tax authorities or courts, only when the law requires it.
Some of these providers process data outside the European Economic Area. When they do, the transfer is protected by an adequacy decision of the European Commission or by the European Commission's Standard Contractual Clauses.
How long I keep it
- Booking and order records, invoices and payments: as long as tax and accounting law requires, up to 6 years.
- Your photo and notes for an Energetic Reading: deleted within 30 days after I deliver your reading.
- Birth details, questions and session notes: kept while we work together and deleted within 12 months of our last session, unless you ask me to delete them sooner.
- Messages: as long as needed to answer you and look after our work together.
- Analytics data (only if you said yes): up to 14 months.
Anonymous examples
I may talk about general themes or patterns from readings in my writing and teaching, always fully anonymised. I never share your name, location, dates or any detail that could identify you without your explicit written consent. If you'd rather I didn't use any themes from your sessions at all, just tell me.
Your rights
You can ask me at any time to see the data I hold about you, correct it, delete it, limit how I use it, or send it to you in a portable format. You can also object to how I use it and withdraw any consent you gave. Write to laura@languageofyou.com and I'll reply within one month.
If you think I've handled your data wrongly, you can complain to the Spanish data protection authority (Agencia Española de Protección de Datos, aepd.es) or to the authority in the country where you live.
Security
The website runs over an encrypted connection (HTTPS), payments go through a secure checkout, and I keep the information you send me private.
Age
My services are for adults. Please don't book or order if you are under 18.
Changes
If I change this policy, I'll update it here and change the date at the top. If a change affects you significantly, I'll let you know.